Certificate in International Hospitality Service Excellence
A globally aligned certificate programme for restaurants, hotels, and bars. Practical service skills your team can apply from day one — hosted on the My Odyssey platform, with management tracking and digital certification.
Certificate Programme
Mindset · Service Sequence · Communication · Upselling · Beverage · Complaints
Completion time
The Problem
"My staff were never properly trained — they just learned as they went."
Restaurant Owner, Johannesburg
"We lose revenue because staff don't know how to upsell confidently."
F&B Manager, Cape Town
"Guest complaints are almost always about service, not the food."
Hotel Operations Director
The Course
The Certificate in International Hospitality Service Excellence is aligned to international service standards and hosted on the My Odyssey digital learning platform. Structured progression, formative assessments, an 80% pass mark for certification, and a management dashboard — so you can track every staff member's progress in real time.
Enrol Your TeamProfessional attitude, emotional intelligence, cultural sensitivity, and understanding guest expectations across global markets.
The internationally recognised service sequence covering consistency, timing, anticipation, and adapting standards across casual, premium, and luxury environments.
Verbal and non-verbal communication, professional language and tone, handling diverse guest personalities, and maintaining standards under pressure.
Ethical, guest-centric upselling techniques that increase average bill value naturally — without pressure — while building genuine guest trust and loyalty.
Global standards for wine, spirits, cocktails, and hot beverages — including correct service techniques, food pairing fundamentals, and responsible service principles.
Professional complaint-handling frameworks, de-escalation techniques, and strategies for turning negative experiences into loyal guests.
Assessment & Certification
Investment
The more staff you train, the better your rate. All tiers include full course access, progress tracking, and completion certificates.
| Number of Staff | Tier | Per User |
|---|---|---|
| 1 – 9 users | Starter | R 1,500 |
| 10 – 50 users | Growth | R 1,350 |
| 51 – 100 users | Scale | R 1,200 |
| 101 – 500 users | Enterprise | R 1,000 |
| 501 – 1,000 users | Group | R 900 |
All pricing in ZAR. Volume discounts applied automatically. Custom quotes available for groups over 1,000.
Why It Works
Most hospitality training is either expensive, time-consuming, or completely disconnected from the real world. This course was built by someone who has worked the floor — not a textbook author.
Your staff will walk away with skills they can apply immediately: higher tips, better reviews, more confident upselling, and lower turnover.
"Make your training investment back in the first week of better upselling alone." Staff who complete the certificate report higher confidence, more consistent service, and stronger guest relationships from day one.
Get In Touch
Ready to enrol your team directly? Head straight to the course. Or fill in the form below and we'll be in touch within 24 hours with a custom quote for larger teams.
Enrol Your Team on My Odyssey →